Shipping & Return
Do you ship internationally?
We deliver your photography art prints worldwide, unframed and framed* (with the exception of international delivery of Museum Frames due to the fragility of museum glass in transit).
For Domestic deliveries in Hong Kong of ‘Art Prints’, ‘Premium Framed Art Prints’ or ‘Museum Framed Art Prints’, our team will confirm the most convenient time and location to deliver the art to you.
For International deliveries of ‘Art Prints’ or ‘Premium Framed Art Prints’, our team will provide you with a tracking number, to track when your art shipment will be delivered to your doorstep.
In case of questions about our delivery methods, reach out to us at firstname.lastname@example.org
How long will it take for my art to be delivered?
For domestic deliveries in Hong Kong, you will receive your art print order within 7 days and your framed art prints within 14 days.
For international deliveries, our lead times for all of our art orders is within 20 days*
Important Note: Express delivery is possible upon request. Please contact us directly to email@example.com to confirm your desired delivery date.
*Please note that international lead times may change at any point in time due to changes in the COVID-19 pandemic and how it affects our shipping operations. We will do our best to keep all orders running on track. Thank you for your understanding as we navigate this ever changing situation.
How much does it cost to deliver my artwork?
Bamboo Scenes works with professional shippers to get your artwork safely to your doorstep*. Please find our shipping costs below:
Domestic delivery in Hong Kong:
- Art Print: HK$120
- Framed Art Print (Premium or Museum): HK$350
- Art Print: HK$500
- Framed Art Print (Premium only): HK$900
For domestic deliveries, total shipping costs for multiple artworks will not be calculated in multiples.
For international deliveries, shipping costs are calculated per artwork.
*Please note that Bamboo Scenes does not up-charge or make any money from international shipping.
What is your return policy
Bamboo Scenes does not accept returns, as all our photography art prints are numbered limited editions, crafted with care. ‘Art prints’ and/or ‘Framed art prints’ damaged in transit may be exchanged within 30 days of delivery on a case by case basis. Please email us as soon as you receive the damaged piece at firstname.lastname@example.org.
We stand behind our art with a 100% quality guarantee. Each Bamboo Scenes art piece is printed on Hahnemühle Fine Art Paper, one of the highest quality art print papers in the world, and housed in art frames hand-finished by skilled local craftsmen. Each artwork is created custom just for you and non-returnable. Bamboo Scenes fully authenticates every art print to a limited edition of 50.
Please note that we employ professional printers, framers and shippers. Occasional damage by international couriers in transit might happen and is out of our control. We are happy to work with you to immediately resolve any damage that might occur. That said, damage in transit is relatively rare. If your work is damaged, please email us at email@example.com